Start rehearsal mode

Shoplive provides a rehearsal mode. Rehearsal mode runs with the same settings as the real broadcast, but only specific users who know the rehearsal entry code can watch it, which is useful for testing.

Start rehearsal mode

To start rehearsal mode, click Campaign console > Broadcast management, select Rehearsal mode and click Start rehearsal; rehearsal mode starts immediately.
If you start with no video being streamed, the warning No video is being streamed right now. Check the streaming device. and the confirmation No video is being streamed. Continue anyway? appear.
The Rehearsal entry code is shown in the campaign details header and can be copied.

Enter rehearsal mode

To watch a broadcast in rehearsal mode in the Shoplive player, select Options > Admin mode at the top of the player and enter the passcode (rehearsal entry code). Regular users who haven’t entered the rehearsal entry code see only the upcoming broadcast image.

End rehearsal mode

To end the rehearsal, choose the ending method in Campaign console > Broadcast management, then click End.

Start the broadcast

To start the broadcast, follow these steps in order.

1. Start streaming video from software such as OBS.
2. Start the broadcast in the campaign console of the Shoplive Admin.

Start Streaming in the software (OBS)

To start streaming in OBS, click the Start Streaming button to begin sending video and audio to the Shoplive streaming server. (Based on OBS)

Start broadcast mode in the campaign console

Video being streamed can be seen on the campaign console screen of the Shoplive Admin even before the broadcast starts.

When you’re ready, select Campaign console > Broadcast management > Broadcast mode and click Start broadcast to start the broadcast.

To run the broadcast in rehearsal mode, select Rehearsal mode and click Start rehearsal.

If you start with no video being streamed, the warning No video is being streamed right now. Check the streaming device. appears, followed by the confirmation No video is being streamed. Continue anyway?.

🚨 What to do if issues occur while streaming

• If you started or ended the broadcast by mistake → contact your MD or Shoplive representative right away.
• If you see a streaming error screen → be sure to take a photo (screenshot).
• If errors continue even after retrying → fully quit OBS or the app and launch it again.
• If the broadcast suddenly becomes unstable → switch networks and try again. (Wi-Fi ↔ cellular)
• If an unexplained error occurs → don’t end the broadcast; contact Shoplive right away. (Once it ends, it can’t be recovered.)
• If the video doesn’t appear or there’s a screen problem → first check the OBS settings (especially the keyframe). (Go to guide)
• Check again that the Stream Key and Stream URL are correct, and if the problem persists, contact Shoplive right away.