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Guide · 1 · Prepare Accounts

Register Admin Accounts and Assign Permissions

Your company’s admins can add admin accounts directly in the admin and divide what each account can do (permissions). There are two kinds: permissions for all campaigns and permissions for specific campaigns only.

Add an account for all campaigns

Admin account list
Add admin account window
  1. Select Admin accounts in the left menu. The list of registered accounts (with the total count) appears, and you can search by email or name.
  2. Click the Add account button.
  3. Enter the Email and Name, select a Role, then click Save.

When the new account logs in for the first time, enter the Language (English/Korean), Name, Password and Confirm password on the account setup screen and click Done. Enter a password that meets the conditions shown on screen.

Edit accounts, reset passwords and remove accounts

  • Click Edit in the list to change the name. The email and role can’t be changed on the edit screen.
  • Reset password: click Reset in the confirmation (Do you want to reset the password?) and The password has been reset. appears.
  • Remove: click Remove in the confirmation (Are you sure you want to remove this account? This can’t be undone.) and the account is deleted.
Admin account settings window

Roles (permissions)

The role you choose when adding an account depends on its scope. Which roles appear as options may vary with your account settings.

ScopeRole
All campaigns

Full access to all campaigns

Console access to all campaigns

Product / popup management for all campaigns

Chat management for all campaigns

Console view-only for all campaigns

View-only for all campaigns

Prompter view-only for all campaigns

AI Clip admin only

Specific campaign

Full access to a specific campaign

Console access to a specific campaign

Product / popup management for a specific campaign

Chat management for a specific campaign

Console view-only for a specific campaign

Prompter view-only for a specific campaign

Seller campaigns

Full access to seller campaigns (companies that use sellers)

Grant permissions for a specific campaign only

Admin accounts tab in the campaign details
Add admin account window in the campaign details
  1. Open the Admin accounts tab in the campaign details.
  2. Click Add admin account, enter the Email and Name, select a Role (a role for specific campaigns), then click Save.
  3. To change permissions, click Manage on the account row, change the role and Save.
  4. To remove an account from this campaign, click Edit, select the account and click Remove. Only the permissions for this campaign are deleted.
Two-factor authentication

Accounts that use two-factor authentication enter a one-time code from the authenticator app when logging in. For setup, see Create an Admin Account. To reset two-factor authentication, contact ask@shoplive.cloud, because it can’t be done directly in the admin.