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Guide · 2 · Create a Campaign

Configure Details

Campaign details

When you add a campaign, you go automatically to its details page.
On this page you can set detailed options for the campaign.
You can set the logo image shown in the player, whether to publish the replay, chat and banned word settings, and more.
You can also add the products to sell and the popups to show during the broadcast.
You can change campaign settings on this page at any time.
See the submenus for details.

Campaign details

Campaign summary

FeatureDescription
IDThe campaign’s unique ID.
Broadcast timeThe time the broadcast actually took place.
Rehearsal entry codeThe entry code used in rehearsal mode. It appears in the campaign detail header and can be copied.
API Plugin

An option that sets whether the campaign is published to and included in the Shoplive Plugin or API query list.

(If this option is Off, the campaign may not appear in the campaign list)

Replay

Whether the replay is published.

(If the replay option of an ended campaign is Off, the campaign may not appear in the campaign list.)

Access keyA unique value that identifies your company.
Campaign keyA unique value that identifies the campaign.
Stream URLInformation used for streaming.
Stream keyInformation used for streaming.

Campaign

Campaign tab in the campaign details
FeatureDescription
Title

The campaign title.

This title is shown when the Shoplive Plugin is used.

Scheduled start

Sets the time the broadcast will start.

The broadcast doesn’t start automatically at the set time.

The scheduled start time is shown when the Shoplive Plugin is used.

Scheduled end

Sets the time the broadcast will end.

The broadcast doesn’t end automatically at the set time.

Description

The campaign description.

This description is shown when the Shoplive Plugin is used.

Viewer count display

The viewer count is shown in the player according to the option you set.

  • Cumulative viewers: excludes repeat visits by the same viewer.
  • Concurrent viewers: the number of viewers connected at the same time.
  • Page views: includes repeat visits by the same viewer.
Rehearsal entry code

The entry password used in rehearsal mode.

One code is created per campaign, and the rehearsal entry code stays the same even if you rehearse several times in one campaign.

For rehearsal mode, see the Use rehearsal mode page.


Streaming/video

Streaming/Video tab in the campaign details
FeatureDescription
Stream URLInformation used for streaming.
Stream keyInformation used for streaming.
Social media streamingWhere you enter social media streaming information.
Streaming method

Choose Direct streaming or Saved video streaming.


Chat and banned words

Chat & banned words tab in the campaign details
Operator
FeatureDescription
Display nameYou can set the operator’s chat display name.
Guest chat settings
FeatureDescription
Allow chat

ON: guests can take part in the chat.

OFF: guests can’t take part in the chat.

Display name required

ON: guests must enter their own display name to take part in the chat.

OFF: guests can take part in the chat with a random display name (GuestXXXX).

Allow display name change

ON: guests can change their display name during the broadcast.

OFF: guests can’t change their display name during the broadcast.

Chat rate limit

Enter the chat rate limit in the form ‘{count} messages within {seconds} seconds’. Seconds can be up to 60.

Banned words
FeatureDescription
System

Sets whether to apply the default banned word list provided by Shoplive.

You can view the system banned word list with the Manage button on the right or in the Banned words tab in the left menu.

Company

Manages banned words applied to all campaigns.

You can manage the company banned word list with the Manage button on the right or in the Banned words tab in the left menu.

Campaign

Manages banned words applied only to this campaign.

You can manage the campaign banned word list with the Manage button on the right.

Host

Applies and manages banned words per host.

You can manage the host banned word list with the Manage button on the right or in the Banned words tab in the left menu.

If no host is registered, this option is disabled.

Banned-word match scope

When you add a banned word, choose partial, word, or sentence in Match scope to set how a chat message is matched against it. A chat message that hits a banned word is visible only to the user who sent it and is not shown to other viewers.

The examples below assume the banned word is "sale".

Match scopeActionExample

Partial

The message is not shown if it contains the banned word anywhere, even when other characters are attached before or after it.

"Hello. Presale starts today." → Not shown

"Hello. Big sale today." → Not shown

Word

The message is not shown if, when split by spaces, it contains a word that is exactly the same as the banned word. If other characters or punctuation such as a comma or period are attached, it is treated as a different word and the message is shown.

"Come to the sale today." → Not shown

"Come to the saleroom today." → Shown

"Come to the sale, today." → Shown

Sentence

The message is not shown only when the whole sentence is exactly the same as the banned word, including spacing. If other words are included, the message is shown.

"sale" → Not shown

"Hello. Big sale today." → Shown

Banned words per host

Once you register hosts, you can link a host to each campaign and manage banned words that apply only to that host.

  1. Select Hosts in the left menu, click Add host, enter the host name and click Save. You can also edit and delete hosts on the same screen.
  2. On the Chat and banned words tab of the campaign details, select a Host and save the campaign. The number of banned words applied is shown next to the selected host.
  3. Add banned words for a host with the Manage button next to the host, or from Hosts in the Banned words menu on the left. Enter the Banned word, Type (chat/nickname) and Match scope (partial/word/sentence). Words already registered aren’t added, and a notice is shown.
Logged-in user chat settings
FeatureDescription
Display name required

ON: If the logged-in user’s name is not linked, a nickname input window appears when they tap the chat button, and they can join the chat only after setting a nickname. If the name is already linked, they can chat right away without the input window.

OFF: Users can join the chat without entering a nickname. If a user has no nickname, a random nickname made of letters and random numbers is assigned.

Allow display name changeLogged-in users can change their display name during the broadcast.
Show recent chat on entryYou can set how many recent chat messages (last N) to show to users who join during the broadcast.

A Unique display name option is also available.


Design

Design tab in the campaign details
Video aspect ratio
Video aspect ratioDescription
Portrait (9:16)

Used for portrait content, like a smartphone screen.

If not set, portrait (9:16) is applied by default.

Landscape (16:9)

Used when a landscape screen is needed, as on YouTube or regular broadcasts.

Enabling ‘Start in landscape full screen’ switches to landscape full-screen mode automatically when the broadcast starts.

I want to choose the video aspect ratio. What should I do?

The landscape (16:9) aspect ratio isn’t provided by default. If you need it, contact your Shoplive representative.

The ratio can be changed only while the campaign is ready and it isn’t a rerun.

Logo
FeatureDescription
Logo

You can choose the logo shown in the player.

After registering several logos in the Logo tab on the left, you can select and apply the one you want.

Campaign images
FeatureDescription
Upcoming broadcast image

An image shown on screen while the broadcast is "Ready" and hasn’t started yet.

If you don’t add one, your company’s default image is shown.

Live background image

A background image shown on screen when the resolution changes during the broadcast or the video stream isn’t smooth.

If you don’t add one, your company’s default image is shown.

Image after the broadcast ends

An image shown on screen after the broadcast ends.

If you don’t add one, your company’s default image is shown.

IE unsupported image

An image shown to users who visit with Internet Explorer.

The Shoplive player doesn’t work in IE due to technical issues.

How do I register default images?

If you want to register default images that are added automatically when a campaign is created, contact your Shoplive representative.


Replay

Replay tab in the campaign details
FeatureDescription
Publish replaySets whether to publish the replay. If published, the following sub-options appear.
AutoplayPlays the replay automatically after the page loads.
Set range

Only the set video range can be watched.

For details on setting a range, see Set replay options in the admin guide.

Advanced replay settings
FeatureDescription
Set display period

Set the period for displaying the replay by specifying a start and end time.

If you leave the start time empty, the replay is displayed automatically after the broadcast ends; if you leave the end time empty, it’s displayed indefinitely. It becomes private automatically when the end time passes.

For details on the display period, see Set replay options in the admin guide.

Reproduce broadcast stats

Shows the same viewer and Like counts as during the broadcast when the replay plays.

If you turn this off, the cumulative viewer count including replay viewers and the Like count are shown.

Show chatSets whether the chat is shown in the replay.

Products

Product tab in the campaign details
Banner
FeatureDescription
Title

You can set the title of the full product list shown when the product list is tapped in the player.

If you don’t enter one, ‘Products on sale now’ is shown by default.

Image

You can set an image to show as a banner above the product list.

When this image is set, the title above the product list isn’t shown.

URLYou can set the web page or app scheme to open when the banner above the product list is clicked (tapped).
Product list

See the page below for product list features.


Popups

Pop-up tab in the campaign details
Popup list

See the page below for popup list features.


Additional settings

  • AI subtitles
  • AI chatbot
  • Highlight clips
  • User activity notifications
  • Banner type above the product list: Link / Coupon
  • PIP design
  • Redirect campaign after the broadcast ends

Admin accounts

Admin accounts tab in the campaign details
Add admin accounts

Lets customers set admins for each campaign themselves. It also supports finer-grained admin roles so you can grant only the permissions needed.

The admin roles are as follows.

RolePermissions
Full access to a specific campaignGrants management of all campaign features, limited to the campaigns the account was added to as an admin.
Console access to a specific campaignGrants management of the console and prompter, limited to the campaigns the account was added to as an admin.
Chat management for a specific campaignGrants management of chat in the console only, limited to the campaigns the account was added to as an admin.
Product / popup management for a specific campaignGrants management of popups and products in the console, limited to the campaigns the account was added to as an admin.
Console view-only for a specific campaignGrants permission to view the console, limited to the campaigns the account was added to as an admin.
Prompter view-only for a specific campaignGrants permission to view the prompter, limited to the campaigns the account was added to as an admin.
FAQ
Can I add only accounts registered with Shoplive?

You can add them even if they aren’t registered with Shoplive.

We send a link to register an account to the email entered when adding the admin account. Complete the registration through that link.

Can I register one admin to several campaigns?

Register admins for each campaign.