In Comments in the left menu, you can see comments on all shortforms on one screen. You can search by comment, author or shortform ID, Like, hide or delete each comment, and download everything.
Each shortform’s details page also has a Comments tab where you can see only that shortform’s comments.
Shortform comment management
This guide explains how to use the shortform comment management features in the Shoplive Admin. With them, you can easily check and manage comments by shortform and make efficient use of the data you need.
Comment management overview
Key features
Comments page: the Shoplive Admin provides a page for easily checking comments by shortform.
Comment management: you can edit, delete and hide comments and write replies.
New comment notifications: see unread comments in real time.
Comment data download: download data in .xlsx or .csv format.
How to check new comments
Here’s how to check new comments.
Comments page
Click the ‘Comments’ tab in the left menu of the Shoplive Admin.
• The number of unread comments is shown as a badge next to the menu, and a New badge is also shown when there are new comments.
• If there are more than 99 unread comments, it shows 99+.
• Comments are shared with admins in the same admin channel. When one admin marks a comment as read, it’s marked as read for all admins in that channel.
New comment marker
When you open the ‘Comments’ page with unread comments, unread comments show a red dot.
See new items button
If new comments are added after you last opened the ‘Comments’ page, a ‘See new items’ button appears at the top. Click it to refresh the list with the latest comments.
How to use the comments page
Check the comment list
Comments are sorted newest first. Each top-level comment includes the following information.
Shortform title (links to the shortform details)
Comment author name
Comment content and time
Likes and replies
Comment management
On the ‘Comments’ tab, you can manage comments as follows.
Edit: you can ‘edit’ the content of admin comments only.
Delete: click the ‘Delete’ button on the right of a comment to delete it.
Hide: click the ‘Hide’ button to hide comments that need hiding.
Unhide: hidden comments can be unhidden.
Like: turn a comment’s Like on or off.
Reply: ‘Reply’ is available for top-level comments only.
When replying, the admin name defaults to the channel name and can be changed if needed.
The author name can be up to 15 characters, and replies up to 200 characters.
Search
Use the search box at the top of the page to search comments. You can search by author, comment content and shortform ID. Author and comment content match partially, but shortform IDs must match exactly. Results highlight the text matching your search.
Comments tab in shortform details
On the Comments tab of the shortform details screen, you can manage only that shortform’s comments.
Download comment data
You can download comment data as a .csv or .xlsx file.
How to download data
Click the ‘Download’ button at the top of the ‘Comments’ page.
Select the date range in the modal, then choose the download format (.csv or .xlsx).
The downloaded file contains the following fields.
Column Name
Description
Shortform title
The title of the shortform the comment is on.
Shortform ID
The ID of the shortform the comment is on.
User ID
The ID of the author who wrote the comment. It may be blank if the user didn’t provide a value.
User Name
The nickname of the author who wrote the comment.
User Type
A type that identifies the kind of user. There are three types.
Operator: admin
Logged-in user: logged-in member
Guest user: non-logged-in visitor
Created
The time the comment was written.
Edited
The time the comment was edited. Present only if the comment was edited.
Comment content
The content of the comment.
Likes
The number of Likes the comment received.
Replies
The number of replies the comment received.
Is reply
Whether the comment is a reply or a top-level comment. (Y: reply, N: top-level comment)
Parent comment
When Is reply is ‘Y’, shows the related top-level comment.
Frequently asked questions (FAQ)
Q1. How are unread comments determined?
Unread comments are shown based on the last time you opened the management page.
Q2. Can only admins edit comments?
Yes. Editing is available only to admins, and only for admin comments.
Q3. What is the maximum period for a data download?
You can select a period of less than a year; exactly one year can’t be selected.
Q4. How is the admin name shown when replying?
The channel name is shown by default and can be changed if needed.
Manage Comments
In Comments in the left menu, you can see comments on all shortforms on one screen. You can search by comment, author or shortform ID, Like, hide or delete each comment, and download everything.
Each shortform’s details page also has a Comments tab where you can see only that shortform’s comments.
Shortform comment management
This guide explains how to use the shortform comment management features in the Shoplive Admin. With them, you can easily check and manage comments by shortform and make efficient use of the data you need.
Comment management overview
Key features
How to check new comments
Here’s how to check new comments.
Comments page
Click the ‘Comments’ tab in the left menu of the Shoplive Admin.
• The number of unread comments is shown as a badge next to the menu, and a New badge is also shown when there are new comments.
• If there are more than 99 unread comments, it shows 99+.
• Comments are shared with admins in the same admin channel. When one admin marks a comment as read, it’s marked as read for all admins in that channel.
New comment marker
When you open the ‘Comments’ page with unread comments, unread comments show a red dot.
See new items button
If new comments are added after you last opened the ‘Comments’ page, a ‘See new items’ button appears at the top. Click it to refresh the list with the latest comments.
How to use the comments page
Check the comment list
Comments are sorted newest first. Each top-level comment includes the following information.
Comment management
On the ‘Comments’ tab, you can manage comments as follows.
Reply: ‘Reply’ is available for top-level comments only.
Search
Use the search box at the top of the page to search comments.
You can search by author, comment content and shortform ID.
Author and comment content match partially, but shortform IDs must match exactly.
Results highlight the text matching your search.
Comments tab in shortform details
On the Comments tab of the shortform details screen, you can manage only that shortform’s comments.
Download comment data
You can download comment data as a .csv or .xlsx file.
How to download data
It may be blank if the user didn’t provide a value.
A type that identifies the kind of user. There are three types.
(Y: reply, N: top-level comment)
Frequently asked questions (FAQ)
Q1. How are unread comments determined?
Q2. Can only admins edit comments?
Q3. What is the maximum period for a data download?
Q4. How is the admin name shown when replying?