Using the UGC Feature

What is UGC?

The User-Generated Content (UGC) feature provides an environment where users can upload and share their own content. It enhances user engagement through video reviews and active community participation.

UGC Uploader

Getting Started with the Uploader

To use the UGC uploader, you need to make a simple function call. For detailed instructions on the function call, refer to the corresponding guide.

The uploader supports the following properties: userId, userName, profileImage, tags, skus, brandIdentifier, and shortsId. While only userId is required, providing values for tags, skus, or brandIdentifier enables auto-filling the uploader form and helps with automatic short-form collection creation.

• tags: Usable without prior preparation.

• skus and brandIdentifier: Must match values pre-registered via API integration or in the Admin system.

For more details on how to configure collections using tags, skus, and brandIdentifier, consult the relevant guide.

Additionally, if shortsId is provided during the function call, users can access the Shortform’s detailed page to view, edit, or delete the uploaded content.

Using the Uploader

The basic UGC uploader consists of the following elements

Video Upload

• Maximum file size: 2GB

• Maximum duration: 60 seconds

• Supported formats: .mov, .mp4

Video Description

A field to provide a description of the Shortform content, supporting up to 500 characters.

Related Products

Products related to the short-form are registered. When products are entered via the skus field during the uploader call, they are automatically matched with items pre-registered in the Shoplive Admin. These matched products can later be used to build collections and feeds.

For API integration of product information, please contact customer support.

Hashtags

Hashtags related to the short-form are registered. If tags are provided during the uploader call, they are automatically displayed and cannot be edited. If no tags are specified, users can freely add, delete, or modify hashtags within the uploader.

UGC List Page

The UGC list page allows users to view the videos they have uploaded. It displays Shortform videos along with their review status, view count, and detailed video information. For instructions on how to call the UGC list, refer to the corresponding guide.

Review Process

The review feature ensures uploaded content is moderated before being published. There are three review statuses: Pending, Approved, and Rejected. Videos uploaded through the UGC uploader are initially assigned a Pending status.

• Pending/Rejected: Content will not be visible on the page.

• Approved & Public: Only videos with both an Approved status and Public visibility setting will be displayed.

There are two ways to manage the review process:

1. Shoplive Admin → Short-form → Review Menu: Review multiple UGC items in bulk.

2. Shoplive Admin → Short-form → Details: Manage the review and visibility status for individual Shortforms.

This review process helps prevent inappropriate content from being displayed on the platform.